SYKES India opened its third Centre of Excellence in NSL SEZ, Uppal, Hyderabad. SYKES India, is a digital marketing and customer service global outsourcer, supporting a range of clients from Global 2,000 companies. SYKES have been in operation since 2006 and this site is their third in Hyderabad, and fifth in the country The new site adds a massive workspace of nearly 33,000 sq. ft. accommodating the growth of 450 new positions by the end of 2020.
With a combined total space of 100,000 sq. ft., including their two existing sites in Hyderabad and another two in Bengaluru, SYKES can now accommodate its rapidly growing workforce in India. They are now more than 1,500 strong, creating intelligent customer experiences, and serving clients and brands for different industries including Banking, Communication, Technology, Telecom, Retail, and Small & Medium businesses through multiple channels.
Announcing the new facility, SYKES India’s Country Head, Mr. Dishant Bhojwani, said, “As we step into the next phase of SYKES’ growth, we are focused on continuously scaling to address the needs of our business partners around the world. India, and Hyderabad in particular, is an important centre for us. We are committed to invest and create world-class employment opportunities for the country’s top talents while helping our client partners optimize the lifetime value of their customer relationships. We achieve that through building an intelligent customer experience that attracts, converts, engages, and retains customers. Increasing investments for infrastructural development is a catalyst to support both our client’s and their consumer’s rapid acceleration of Digital transformation.