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Role of HR in Digital Transformation

"HR needs to understand and exploit the platform throughout all aspects of their workplace." S J Raj, Senior VP, HR Operations, Newgen Software Technologies Limited

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Digital transformation is no longer a niche, it has become a necessity across industries. The fast-paced technology is transforming the way organizations work. World of HR is also changing rapidly with the advent of digital in the workplace. Organizations are demanding more control of their development and real-time employee analytics is becoming essential for internal growth. Here, HR officials generally called as Digital HR play a crucial role and are aware of digital transformation's evolutionary effects. Hence, just upgrading the technology is not enough. One needs to change the processes as well. Whether it is analyzing multiple sources of data within seconds, providing feasible solutions, or calculating the ROI on various employee initiatives, digital HR is the key to quick and informed strategy and decision-making.

The role of today’s HR is to revolutionize employee experience and this can be done by incorporating the latest technologies and bringing key processes straight to the employee’s desk. With workplaces becoming virtual and real-time, employees need an infinite workplace, where they can get things done anytime, anywhere. Leaders want their employees to be faster than the fastest. Digital HR is reinventing itself by enabling their employees with reformed processes like online recruitment and talent management. This paradigm shift in HR has led to the creation of connected enterprises.

Furthermore, HR has started using AI enabled tools to recruit talent. This allows future leaders to pick the right candidate, who aligns with the company’s values, through social media, digital profiles, and talent pools. Automation tools have also massively expedited this process and helped HR leaders to gain an insight into the potential employees. Virtual on-boarding is another trend being picked up by enterprises. This technology revolutionises the way new age employees interact with their organizations. Unlike old times, employees can now get a tour of their organization and meet their managers from anywhere, anytime. This not only enhances their experience but also makes on-boarding easy and engaging for new recruits.

Along with online recruitments and on-boarding, digital analytics is also a driver of HR’s transformational journey. HRs are leveraging this data-centric approach to judicially use organization’s fund to meet employee demands. It helps the HR to accurately calculate the progression of the employee, review their work, and make a better decision about their compensation. Hence, working in a digital environment helps the enterprise to understand current demands and set targets & future goals.

As digitalization moves from an innovative trend to a core competency, HR needs to understand and exploit the platform throughout all aspects of their workplace. Digital HR transformation is not an overnight job; it is a transformation of a traditional working ecosystem to a digital one. Hence, it is essential to start with first stage and move accordingly until actual transformation into a digital ecosystem.

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house


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