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Our New Work Approach Is An Extension of Longstanding Culture Of WFH: Indrajit Belgundi, Dell Technologies

BW People is in interaction with Indrajit Belgundi, Sr. Director & GM, CSG, Dell Technologies on enabling businesses with the right technology for smooth remote working.

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How does Dell make remote working seamless and effective for its enterprise customers?

Dell has a longstanding culture of work from home, our new work approach is an extension of an existing approach, and we all adopted technology to stay connected with our teams and customers. Dell has the infrastructure, automation, monitoring tools and network topology, which has been empowering work from home for our team members. We help organizations enable and support a diverse workforce which can be categorized into - desk-centric, on-the-go pros, remote workers, and the corridor warrior. A combination of technology, security, facilities, and human resource management helps in the effective management of remote working.

When it comes to remote working, we help IT leaders equip users with personalized technology, collaboration and communication, and options for secure, uninterrupted remote access. Thousands of Dell Technologies employees have been working at home for more than a decade and we are more than prepared to help enterprise customers manage and support large numbers of remote users.

As many organizations enable remote working, it is critical they have the security tools and knowledge to work safely and securely. The Dell SafeBIOS Events & Indicators of Attack (IoA) protects all commercial PCs at the BIOS level, to detect advanced endpoint threats. Detection at this level allows organizations to respond to advanced threats quickly and successfully, interrupting the attack chain before it’s able to do more damage.

Our ProSupport Suite provides predictive alerts to help stay ahead of issues, proactive support to quickly repair both hardware and software problems and gives priority access to ProSupport engineers – giving users 24x7 back-up. Our automatic alerts and case creation allow Dell experts to start working on solutions before the user ever makes a call – saving the enterprises, their end-users, time, money, and frustration.

How does Dell categorize the current workforce and how is it enabling the transformation?

Today’s workforce largely comprises four generations - Baby Boomers, Gen X, Millennials and Gen Z, working together across levels and departments. Cross-functional, complementary teams can facilitate knowledge exchange and skills development. Millennials and GenZ are tech-savvy, with high expectations and a desire to shake things up at the workplace, while Gen X and Baby Boomers have rich work experience and soft skills knowledge that help them excel in a corporate environment. According to Dell Technologies’ GenZ survey, Gen Z wants to work with cutting-edge technology and is eager to share its knowledge. In a multi-generational workforce set-up, Gen Z and millennials help the baby boomers and Gen X learn the nuances of innovative technologies such as VR, AR, MR, etc, while learning soft skills and skills that are learned over years of experience on the job.

Newer technologies are already making their debut at workplaces, indicating the immediate need for organizations to implement and get employees accustomed to it. While end-user experience and meeting client expectations are critical for enterprises, it is important to ensure that all generations work harmoniously to achieve the end goal. This is when workforce transformation becomes an important factor in empowering different generations and ensuring a smooth and productive work life.

Dell understands that employee experiences with personal technology will be challenging to IT departments but companies will need to work with end-to-end solutions providers to ensure these needs are met in the most economical and efficient way possible. Dell helps enterprises in this process by offering an exhaustive range of hardware and software solutions from the commercial PC range, including Latitude, Optiplex, Precision, which are built with the best in class security.

How does Dell cater to the dynamic workforce of today?

At Dell, we encourage employees to find new ways to work, and thus, focus on driving business results rather than looking at where work is done. Not only does Dell see technology as a productivity enabler, but also as a way to attract and retain the best talent – a differentiator and job perk that makes people happier. As technology improves, the way people work is becoming more immersive, collaborative, mobile, and competitive. Dell is dedicated to helping enterprises prepare for this transformation – starting with understanding the relationship between work and technology as people work on devices where they are the most productive and comfortable with. Experiences with personal technology are driving higher expectations – employees want the latest devices which are the most comfortable to use, fit their needs, deliver security, and enable them to be productive. Dell understands these changes and is perfectly positioned to help businesses and workers face the future with confidence with the tech they need to get their work done.

What are the different form factors and devices that cater to the evolving workforce?

Dell has spent over 30 years perfecting, advancing, and revolutionizing the PC while catering to the needs of enterprises that have evolved along. The innovation is not just limited to laptops but desktops as well to cater to the enterprise needs.

Today, PCs are largely defined by the needs of end-users and industries they operate in. We understand that not all employees use the same apps or require the same devices, and understanding the different

mobility needs of each type of worker is critical. The workforce, especially Millennials and Gen Z expect access to technology and products they’re accustomed to in their personal lives.

Dell offers a versatile range of robust machines in the commercial segment, delivering to multiple user requirements and aimed at augmenting productivity and powerful computing experience across Latitude, Optiplex, Precision laptops, desktops, and workstations.

Innovation in computing continues across form factors. For instance, the OptiPlex 7070 Ultra is a desktop that combines AIO and micro form factors in a compact, modular, and zero-footprint design. It not only frees up space but also gives users the freedom to independently replace any computer piece and display. The Precision Mobile WorkStation range is engineered with fast memory, next-gen graphics and extreme performance to handle the most demanding applications across multiple industries. And lastly, the Latitude 7400 2-in-1 is the perfect convergence of speed, security, mobility, versatility, and productivity that creates an immersive work experience for enterprise customers.



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