AI: The path to a future-ready L&D module

A panoramic view on how L&D professionals can benefit from AI


Artificial Intelligence systems are ubiquitous. From online retail websites that show you products to buy, social media feeds that curate what you might like, smart devices that understand your home appliances to music playlists and movie recommendations on our favourite OTT platforms, AI have brought about the benefits of customization to our daily personal lives. Our workspaces too can benefit from customization, particularly the learning and training modules that are used for employee reskilling, upskilling and multiskilling. 

The biggest challenge of the older employee training and learning modules have been their generic nature that disregards individual levels of skill and awareness. This often reduces employee interest in training and hampers genuine interest. The usage of AI systems at this stage of the process can utilize simple assessment tools to decipher individual levels of knowledge and then curate personalized learning modules. AI also opens up avenues of smart mentoring where engaging interfaces and assistant bots can enrich the learning process. 

Remote working and geographically unspecified hiring of candidates has now become a reality due to COVID. This opens up a need for anytime-anywhere learning modules that will cater to the diverse workforce. And AI-enabled LMS can help in providing on-demand content and relevant courses as per user convenience. They can even help chart career paths and predict the learning and skilling needs that will be required in the future.    

The biggest advantage of using AI systems in L&D are undoubtedly the benefits of the analytics they offer. They can compute large chunks of data and provide insights on learners. Identifying skill-gaps, the behaviour of the learner, their retention and understanding levels make it easier for the L&D professionals to enrich the learning experience. Analyzing the preferred type of content, time of completion, level of engagement are other analytical features that go a long way in developing intuitive future learning material. 

However, window shopping LMS can be quite tricky. The road to integrating AI into L&D requirements require a keen understanding of organizational needs and the best fit for the employees. And the most crucial of all- beyond all and any powers of AI is Individual willingness. It is only with a conducive culture that highlights the importance of learning and encourages constant learning, do individuals become less complacent and adapt to the changing times and learn better together. 

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